An Open Letter to Facebook
14th March, 2012
Subject: For security reasons my account is temporarily locked.
Last Tuesday, that’s on 6th March 2012 evening when i logged in to my Facebook account, I was greeted with an unpleasant message: “For security reasons your account is temporarily unavailable”. Since i have allowed subscribers to subscribe me. I had a tremendous increase in people subscribing me since i blog at Most Viral Media and due to the viral effect of my creative profile cover art over the past few weeks. And Facebook considered it as something fishy and wanted to verify the authenticity of my profile and temporarily locked the account.
I would say its a good move from Facebook’s side for improving the security measures. But unfortunately, what came next was less than amusing.
- I got a checkpoint saying, For security reasons your account is temporarily locked. (See below image).
- Then i proceeded by clicking the continue button, Where i was asked to verify my mobile number which was associated with my account. It took more than 7 hours to receive the verification code.
- Once done with the mobile verification. Facebook asked me to upload any Government issued ID for profile ID review. Well this made me bit chaotic, Why all of a sudden such a verification.
- Well i proceeded by uploading a copy of my passport. Once done with it, i got a message saying, Thanks for uploading your ID, provided with a log out button. (See image below)
Hmm.. 2 days pass, Still no reply via email id. Well now i started feeling nervous about the entire process. And so on the third and the fourth day too gone like that. I searched the web trying to find some help to get my account fix. I couldn’t even find a single support number neither any live chat service care.
Well then i researched on all possible ways to contact Facebook. Finally, I found few practically hidden option of sending message to Facebook support. So I sent couple of messages explaining the situation. But by then almost a week passed. And guess what? I still haven’t got any response!
As a conclusion, An avid 6 years old Facebook user just got pissed off because of its new profile verification process. And i would also say that Facebook’s current identification process makes NO sense at all due to such a delayed process. The fact that you don’t provide any live support or even don’t bother to provide any timely answers to the support requests, makes it even worse. Yeah this has resulted me with no other choice other than publish this open letter.
Facebook, i kindly request you to do the needful as soon as possible and help me get my account back and get me connected to my friends, family members and loved ones.
Update (31st March 2012) - Finally after 25 days my account is back. Thank You Facebook.